LVCC students are required to attend an orientation session prior to becoming a client and being assigned a tutor. During that orientation students are told what their responsibilities are and what is expected of them. Among them are being on time, informing their tutor if they can not attend a session, and keeping the tutor informed of how to contact them. Set ground rules early on in your tutoring, including telling your student what you expect as far as timeliness and attendance. Perhaps make it the student’s responsibility to call you the night before tutoring sessions to confirm your appointment or to let you know they can not attend. Be firm yet fair and understanding of their situation, too.
If your student has a chronic tardiness or absentee issue, the first step is to talk to them about it to find out what the problem is and to discuss potential solutions. Perhaps their personal schedule, work hours, or family situation have changed and your tutor times are now inconvenient; a simple change of day, hour, or location of the tutoring may be in order. Or perhaps they are having difficulty with the pace, subject matter, teaching materials being used, or focus of the tutoring. Reviewing their goals and objectives and revising your tutoring materials and methods may be in order. Whatever the issue, try to openly discuss it with them and listen to their concerns. Some times they are shy and reluctant to share their feelings, so be patient.
However, if the problem is the student’s lack of interest or commitment, or failure to accept their responsibilities as a student, then other action may be needed. Inform the LVCC office of your situation and the student’s behavior. The office staff may be able to intervene and intercede with the student or determine that the student no longer wishes to participate in the program. There are other students waiting for tutors and the staff can try to match you with someone else.